How do I receive my Product Key?
We provide your product key in a text format shown on screen, after your order confirmation, and we also send this direct to the email provided during checkout.
How quickly will I receive my product key?
Our free delivery system allows for instant and automatic allocation of your Product Key. Once the customer makes payment (and passes any fraud checks) the Product Key will be provided on screen and sent to their email account. This ensures delivery of the product key within minutes, at any time of the day.
What is a License/Product Key?
A License/Product Key is the serial number or product code that activates a product. This is usually a combination of numbers and letters.
Refunds & Returns-----
Once a purchased software package has been activated or an activation has been attempted through the Microsoft site the package becomes none refundable. We cannot add the software package to our stock if an activation has been completed or attempted.
We cannot issue a refund if a customer has purchased the wrong product. Example: A customer purchases a windows software package for a Mac machine.
If the software package is defective and/or cannot be redeemed/activated through the Microsoft website even after receiving assistance from our technical support team (Via Email/Live Chat), we will issue customers with a replacement. Please note that exchanges are only available within 90 days of purchase.
Refunds will be credited back to the credit/debit card that customers used to place their order, refunds are processed from our platform immediately the time taken to credit to the customer depends entirely on the customers card issuer and/or bank account.
How to initiate a Refund/Exchange
Please contact us by email at [email protected] to request a refund/replacement.