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FAQ

FAQ

What is a Digital Download?
A digital download is an electronically delivered product, giving you access to download and use your new software immediately. This means that a physical CD or DVD disc is not included in your purchase. The software install program is downloaded through cloud-based storage.

How long after order completion can I download?
As soon as your payment has been completed you can instantly download your software from the order confirmation page, a download link will also be emailed to you.

Can the product key be emailed to a different email address or person?
Due to our strict security measures, the product key will be provided to the email address provided on the order. However, you can pass the product key to another person or family member. Please note, you can only pass the product key BEFORE redemption. Once redeemed the product key will be non-transferable. 

How can I be certain that my copy of Microsoft Office is legitimate?
We encourage all our customers to register their email address with their specific Microsoft Office Product key via Microsoft online activation to ensure verification and tracking of their authentic software products.

How are you able to sell the software so cheap?
We work directly with our supplier to purchase large volumes to get the lowest rate possible. Because we save on costs, we want to ensure our valued customers save too. We also have minimal overheads such as no storefront operation costs.

Can I buy one licensed software and install on multiple computers?
OEM and Retail Product software licenses are designed to install and activate on one computer only, unless otherwise specified.

Do you supply software products in volume or as bulk orders?
Large-volume purchases can be arranged by contacting us directly, via email, live chat, or phone. We'll send you a comprehensive quotation with details of the product of your interest.

 

Microsoft Office FAQ

Microsoft Office 2019 is the latest release of Office and is available for both Windows PC and MAC. Including significant security and functionality improvements over Microsoft Office 2016 (and older).

What is Office 2019?
Office 2019 is a one-time purchase suitable for both commercial and home users. Office 2019 applications don't receive feature updates but do receive regular security and stability updates.

Office 2019 is available for both Windows and macOS, and includes classic versions of Word, Excel, PowerPoint, and Outlook (depending upon package chosen). The Windows version also includes Publisher 2019, Access 2019, Project 2019, and Visio 2019.

What is the difference between Office 2019 (on-premises; one-time purchase) and Office 365 (subscription)?
Office 2019 (for both Windows and Mac) is a one-time purchase and does not receive feature updates after you purchase it. Office 2019 includes a meaningful subset of features that are found in Office 365, but it's not part of Office 365. Office 2019 will receive quality and security updates as required.

Office 365 is a user-based subscription service powered by the Microsoft cloud. It provides access to a suite of services beyond what the on-premises version has and receives feature updates on an ongoing basis. It includes the most productive, secure, and up-to-date features.

Will Office be identical on a PC and on a Mac?
No. Office applications are customised for each platform. The Office applications available for Mac users and the specific features that are included may differ from those available for PC users, please ensure you check 'whats included' and the 'system requirements' on the package before you purchase. 

How long does it take to download and install Office 2019?
In most cases, the actual download speed of Office depends on the speed of your Internet connection; a broadband Internet connection is recommended for the best download experience.

Is Internet access required to use Office 2019?
No, you don't have to be connected to the Internet to use the Office 2019 applications, such as Word 2019, Excel 2019, and PowerPoint 2019, because the applications are fully installed on your computer.

However, you will need internet connection to download the software package after purchase.

What are the system requirements for running Office 2019?
Office 2019 for Windows is only supported on Windows 10.

Office 2019 for Mac is supported on the three most recent versions of macOS. When a new version of macOS is released, the Office 2019 for Mac Operating System requirement becomes the three most recent versions at that time. That is, the new version of macOS plus the previous two versions.

Please follow our guide to check which operating system you have

Can Office 2019 for Mac run alongside Office 2016 for Mac or PC?
No. Office 2019 and Office 2016 cannot run concurrently on either Windows or Mac.

Can I install Office 2019 on a computer that already has an older version of Office on it?
We recommend that you uninstall any older versions of Office before installing Office 2019. Learn more about how to uninstall Office at Uninstall Office from a PC or Uninstall Office from a Mac.

Can you open documents I created by using different versions of Office?
People who use Office 365, Office 2016, Office 2013, and Office 2010 applications can open documents created by using Office 2019 without any additional action. You can also open older documents within the Office 2019 suite. 

 

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